@zhiyang007

Regarding (1):

Principal-Distributor relationships are win-win in nature. And no, it's not an exclusive distributorship (and I doubt one of the global leaders will ever do so), so there's nothing stopping them from signing another distributorship agreement with another company.

However, it's not so straightforward, as basically being an official distributor means that you are endorsed by the principal to represent them in this country-- means that the distributor must pass certain audits, quality checks, and competency tests to be qualified as a distributor.

At the same time, it is quite common for big brands to have multiple distributorships, and offer dealer prices to them (to deter end customers buying direct from brand principals and bypassing the dealers) meanwhile the distributor's job is to find projects to implement while getting support from the principal.

For important usage (such as by FIs), they would very much rather buy from an official distributor and pay higher prices than to buy from an unrecognized one-- brand name and reputation is important for the big companies for accountability and problem solving.

So, to answer your question:
-Both companies rely on each other for business in this country
-ServiceNow could find other distributors, but that wouldn't break the current distributorship agreement that Cloudpt has with them
-Cloudpt has probably shown sufficient competency and track record that ServiceNow will continue to work with them

Regarding (2)

There are many cybersecurity companies with various software... Each has their pros and cons, and I don't think I can say which is the best. Paloalto, CheckPoint, Cisco, Fortinet, etc are all famous names.

I also can't answer with regards the scope of cybersecurity, as it's quite large... I would assume each software has their focus on the various types of threats. That being said, Cloudpt is a distributor of multiple brands, so they would probably pick and choose which one would be the most suitable to implement on a case by case basis based on customer specifications or requirements.

$ADB / 0276 (AUTOCOUNT DOTCOM BERHAD) is not really related in this aspect, as they deal with accounting software. ADB uses their own inbuilt software for SMEs mainly-- arguably more similar to $CENSOF / 5195 (CENSOF HOLDINGS BERHAD) in this case.

I would say that $INFOTEC / 0253 (INFOLINE TEC GROUP BERHAD) is probably more of a direct competitor-- with the exception that they don't really deal with Financial Institutions.

Potentially $LGMS / 0249 (LGMS BERHAD) as well, on the cybersecurity front.